The following Terms and Conditions apply to all services provided by Your taxi llp.

By booking with us online, by phone, chat, email or directly with our chauffeur, you are agreeing to the terms and conditions mentioned here. Please take the time to read our terms and conditions as you are agreeing to these automatically by choosing to use our services.

If you are still unsure and would like advice from our team, please do not hesitate to Contact Us.

Terms and Conditions

Last updated: 21 July 2019

1. DEFINITIONS

1.1. “We”, “Us”, “Company”, “Our”, “Website” – means either www.your-taxi.co.uk trading as Your taxi llp with office at 2 Sherbourne house, Old sarum, Salisbury, SP46FW or such of its subsidiaries or associated companies, as is the company which provides the Services pursuant to a Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.

1.2. “Account” means a customer account/registration at our website which has been opened manually by the Company upon Customer’s request or by the customer via our online platform(The Website) in respect of a particular Customer and is identified by Username and User ID, and secured by Password.

1.3. “Booking” means a Customer’s request for Services howsoever communicated to the Company as evidenced by the Company’s records.

1.4. “Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open.

1.6. “Cancellation Fee” means a fee charged by the Company as a compensation for any losses and/or missed profits incurred as a result of the cancellation of the Services booked by the Customer prior to the booked collection time or after the Passenger Vehicle has departed to fulfil the Booking (whether or not it has arrived at the Collection Address) as detailed in the Price List.

1.7. “Contract” means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.

1.8. “Charges” means the Company’s charges shown in the Price List or other published literature.

1.9. “Christmas Period” means between 00:00 hours on 24 December to 23:59 hours on 26 December, in any year.

1.10. “New Year’s Period” means between 00:00 hours on 31 December to 23:59 on 1 January, in any year.

1.11. “Chauffeur/Driver” means any person who provides his/her services, for the transportation of Passengers by a Passenger Vehicle, to the Company pursuant to a contract for services.

1.12. “Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.

1.13. “Customer”, “User”, “You” means any person(s), firm or company to whom the Company provides Services.

1.14. “Goods” means any goods transported by the Company pursuant to a Contract.

1.15. “In Writing” means any written communication including email and SMS.

1.16. “No-Show” is a situation at which without cancelling the Booking or notifying the Company or the Chauffeur undertaking the transfer, a Customer and/or a Passenger(s) have not shown up within (30 minutes at regular addresses and 60 minutes at Airports) after the agreed pickup time at the agreed pickup location.

1.17. “Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.

1.18. “Passenger Vehicle” means any vehicle provided by the Company for the carriage of Passengers.

1.19. “Price List” means the list maintained by the Company of its Charges relating to the Services. We reserve the right to revise these(the Charges) from time to time and a current copy of which can be obtained on request.

1.20. “Services” means:

(a) the transportation of Passengers by car and

(b) the carriage or delivery of Goods by vehicle in the UK or any other services agreed in writing between the Company and the Customer.

1.21. “Supplier” means Transport Services Provider (TSP) – an organisation or a person licensed to provide transportation services to passengers for profit and reward. This is usually the Chauffeur him/herself.

1.22. “Terms” means these terms and conditions, as amended from time to time, to which the Passenger(s) agree upon using any of our services.

1.23. “Extra Waiting Time Fee” means a fee charged to the Customer by the Company in accordance with Paragraph 5. and as detailed in the Price List.

2. GENERAL

2.1. If You book an Airport Transfer and/or chauffeur services via this website, You agree to these Terms and Conditions (hereinafter referred to as “Terms”) below as the exclusive basis which governs such booking by ticking the “I agree to the Terms and Conditions”. If you are booking on behalf of someone else, by clicking “I agree to the Terms and Conditions”, You are representing that You have their authority and consent to accept these terms on their behalf.

2.2. Your taxi llp acts only as an agent in respect of all bookings we take and/or make on your behalf. In that respect, The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.

2.3. The User uses our website and booking services only as an intermediate or an arranger and not as a transport service. Therefore, Your taxi llp makes the necessary arrangements with the TSP in its own name, which provides the Customer with an entitlement to carriage over the TSP (“Third-Party Beneficiary”, also called “Contract of Carriage for the Benefit of the Customer”). Consequentially, Customers are entitled to demand travel services and other claims directly from the TSP.

2.4. By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

a) read these Terms and Conditions and agree to be bound by them;

b) consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities); and

c) is over 18 years of age;

d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

2.5. Deviations from these Terms are only valid if and to the extent that these are confirmed explicitly and in writing by Prestige Airport Connections.

2.6. Should any provision of these Terms be pronounced invalid or in violation of public order or law by the competent judge, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approached the intention of the parties.

2.7. Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Customer accruing prior to the date of such termination.

3. BOOKING

3.1. When making a Booking with us, it is Your sole responsibility to ensure that Your Details and Journey Details are correct and accurate by providing, but not limited to; a correct pickup address, valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address, correct Flight Number and correct and valid mobile telephone number. If the Booking details are inaccurate and an invalid or no postcode is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be due a refund, See 9.2. When You make a Booking, this constitutes an offer which Prestige Airport Connections may or may not accept.

3.2. In the event, you need to amend or correct a booking you must contact Your taxi llp directly. An administration fee will be charged on all booking amendments as specified in our Price List. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested minus the admin charge.

3.3. The Company may, in its absolute discretion, decline to accept any Booking.

4. PAYMENT

4.1. When making a Booking via our website, the Customer must elect to pay the Company for the Services either by cash, or DEBIT/CREDIT Card, details of which shall be processed by the Company’s Merchant Account Provider. At this current time this is SumUP.

4.1. You agree to pay the full Fare at the time You make Your Booking. Your taxi llp is entitled to collect all monies due for the booked Trip from You acting entirely and settle all Payment Costs of the booked Journey on behalf of the Supplier, in advance of making the payment due to the Supplier for the booked Journey as the Supplier’s agent.

4.2. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 9.2.

4.3. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Your taxi llp will not be able to fulfil Your Booking.

4.4. After successful payment transaction, we will provide You with a receipt for Payment by email to the email address you registered with the Booking.

4.5. In the event that You make any deviations from the original route that You entered into the Website, You may be subject to additional charges by the Supplier in respect thereof and will make such payment directly to the Supplier.

4.6. Your taxi llp offer no warranties on payments made directly to the Supplier by CASH or BACS.

4.7. The Company shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Company.

5. COLLECTION / PICK UP

5.1. The Customer and Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the Booking is made. The Company will allow a maximum of 15 minutes free waiting or loading time when picking up Passenger(s) from a regular address. In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 15 minutes of the stipulated time, the Company reserves the right to charge the Customer a Waiting Time Fee (See Price List) proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 15 minutes. After a total of 30 minutes of waiting time passes, and contact cannot be made with the Customer, the booking will be automatically considered cancelled due to “no show” policy.

5.2. In relation to collection of the Customer and any Passenger(s) from an Airport, the Company will allow a maximum of 1 hour free waiting time and parking starting from the scheduled pick-up time* (for airports pick-ups, scheduled time is worked out by adding 30 mins(Meet and Greet period) after the last known estimated arrival time of an inbound flight (Scheduled pick-up time = time of arrival + 30mins). The Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure, which shall not include the first hour, but only the period waited after this initial time frame. For the purposes of this clause the “last known estimated arrival time” will either be:

(a) if the Customer provides a flight number at the time of making the Booking, the Company will monitor the relevant flight and alter the collection time accordingly; or

(b) if the Customer does not provide a flight number, the time which has been specified by the Customer. After the free 1 hour of waiting time passes, and contact cannot be made with the Customer, the booking will be automatically considered cancelled due to “no show” policy.

5.3. From this rule situations are excluded in which the TSP and the Customer have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated as described under Paragraph 5.4. Generally, the passenger is not entitled to change the pickup time.

5.4. All parking fees will be chargeable to the Customer for collections from airports or any regular address which requires paid parking. Car parking fees are set out in our Price List.

6. DELAYS

6.1. Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by the Customer at his/her expense.

6.2. The Customer shall be responsible for covering the cost of extra charges in the event of a delay being caused by a 3rd party (immigration or luggage claim queues, lost property or delays caused by the airport/airline used).

6.3. Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.

6.4. A maximum time of 30 minutes for pick-ups from a regular address, and 60 minutes for airport bookings will be allocated, after which time non-contact with Customer will classify the booking to be a “no-show”. For the purpose hereof, a “No-show” is defined as an event whereby a Customer:

(a) in case of address collection, fails to meet the chauffeur at the agreed pick-up time at the agreed pick-up point; or

(b) in case of airport collection, fails to meet the chauffeur in the arrival hall within the allocated time.

7. PREVENTION OF CARRIAGE

7.1. The Company reserves the right to decline carriage to any Passenger(s) who’s booking details at the time of pick-up do not match those of the Original Journey (ex. Customer books Original Journey for 2 passengers and 2 pieces of luggage and at pick-up he/she boards Passenger Vehicle with 4 pieces of luggage).

7.2. Customer and/or Passenger(s) are not allowed to carry any animals in any Passenger Vehicle. The Company and/or the Chauffeur shall cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.

8. BEHAVIOUR IN THE VEHICLE

The following standards of behaviour apply to all Passengers when travelling with Your taxi llp.

8.1. During the entirety of the travel, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seat belt regulations. Any instructions given by the Chauffeur must be followed. It is the responsibility of the Chauffeur to ensure Your safe ride.

8.2. It is prohibited for guests to open the doors whilst the vehicle is moving, throw any objects from the vehicle, and/or stick body parts out of the windows or shout from the vehicle.

8.3. Passengers are not permitted to smoke in any Passenger Vehicle. It is illegal in the UK to smoke in a Passenger Vehicle.

8.4. Passengers shall not consume alcohol in any Passenger Vehicle except with the permission of the Chauffeur. The Chauffeur shall decline carriage to any Passenger who, in his/her own opinion, is intoxicated and behaves disorderly.

8.5. Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the permission of the Chauffeur.

8.6. The Company reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company is committed to providing services in accordance with the Equality Act. The Company will do what it reasonably can to assist those who are not capable of boarding and alighting a Passenger Vehicle unaided.

9. CANCELLATION AND REFUND

9.1. Cancellation is free of charge if there is more than 24 hours left before the scheduled pickup time. If there is 24 hours or less before the scheduled pickup time, the total price must be paid.

9.2. Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph 9.1. above) therefore apply to the journeys originally agreed upon. A compensation claim by Your taxi llp for the original booking may be made accordingly.

9.3. In case of a No-Show, the Customer loses their entitlement to carriage over the TSP and the booking will be treated as cancelled with less than 24 hours of notice.

10. LIMITATION OF LIABILITY

10.1. No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall:

a) affect that right, power or remedy; or

b) operate as a waiver of it.

10.2. Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

10.3. The transportation of luggage in a Passenger Vehicle shall be permitted in the absolute discretion of the Company. Passengers shall remain responsible at all times for their personal luggage. The Company may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Company’s sole discretion.

10.4. The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

10.5. The Supplier shall not undertake the carriage or delivery of:

a) money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.

b) any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or

c) any goods or property (of whatsoever nature) which may deteriorate in transit.

10.6. The Supplier shall have no liability whatsoever for loss or damage, however arising in relation to the clause 10.5. of this agreement.

10.7. Without prejudice to the provisions of clause 10.5. the Supplier shall not in any event be liable directly or indirectly for:

a) consequential loss (whether for loss of profit or otherwise); and/or

b) loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the Supplier and/or its employees and/or agents or arising otherwise howsoever.

10.8. Without prejudice to the generality of clauses 10.5. and 10.6. in particular the Supplier shall not be liable for any loss and/or damage arising directly or indirectly from:

a) breakdown, accident, adverse weather conditions, any act or omission on the part of the Customer.

b) any cause, act or circumstance beyond the control of the Supplier (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).

10.9. The provision of clauses 10.5, 10.6, 10.7, 10.8 and 11.1. apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.

10.10 – By using the website you agree that use of the site is non-exclusive.

10.11 – Every time a booking is generated, you agree at the date and time of the booking, that the Terms and Conditions take precedence over any previous agreements or your own terms and conditions.

10.12. To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services to in accordance with clause 2.2. The Company shall use its reasonable endeavours to ensure that it only sub-contracts the Services to such third parties that have the sufficient level of insurance cover required in the their area of operation.

10.13. The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within seven days of the occurrence of the circumstances giving rise to the claim.

10.14. The Customer acknowledges that the limitations on the Company’s liability as set out in this clause 10 are fair and reasonable in the circumstances having been taken into account and reflected in the level of the Charges.

11. COMPLAINTS

11.1. Because the contract for your Transport Arrangements is between you and the Supplier/TSP, we will forward any queries or concerns about your Transport Arrangements to them to deal with. Please submit any such queries to our Feedback Department via the Quick Message form on our Contact Us page here. Complaints must be submitted within 7 days of the date that you used the services provided by the TSP. If you have a problem with your Transport Arrangements whilst using them, this must be reported to the Supplier immediately. If you fail to follow this procedure there will be less opportunity for the Service Provider to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain about any service we have provided to you (i.e. our booking service) then please voice your concerns to our feedback department.

12. YOUR PRIVACY

12.1. Prestige Airport Connections will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with any third parties without Your consent. Your taxi llp may amend this Privacy Policy, and will make such changes public via the Website.

13. MISCELLANEOUS

13.1.Your taxi llp reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.

13.2. Your taxi llp reserves the right to amend these Terms at any time upon written notice to the Customer. Notice of non-material amendments to these Terms shall be posted on the Company’s website.

13.3. These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

13.4. The use by the Customer of the Company’s website is also governed by our Use Of Website Policy. It is advisable that the Customer takes the time to read these, as they include important terms and conditions which apply to the Customer for any services provided by the Company.

13.5. Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by an e-mail or SMS or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service. Any notice sent by e-mail or SMS shall be sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful transmission notice and, in the case of an email sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day. Any notice served by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of an email, that such an email was duly dispatched to a current email address of the addressee by providing a confirmation of a sent receipt.

13.6. We use Google Maps to improve the Website user experience for our visitors. However, the Company does not assume any responsibility for the maps accuracy, distance or time displayed by Google Maps. This is a third party service.

13.7. Where the Company has quoted a price, the quoted price shall be valid for 24 hours only or such other time as the Company may specify at its own discretion.

13.8. A person who is not a party to any Contract shall not have any rights under or in connection with it.

14. QUOTATION, PRICING, FEES

14.1. The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of Booking (the “Original Journey”). The price quoted by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination. Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company reserves the right to charge the Customer an additional charge in relation to that Booking.

14.2. In the event that the Customer spontaneously decides at the beginning and/or during the course of travel of the Original Journey to make any alternative pick-up(s) or collection(s) of Passenger(s) during the course of travel or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company, as detailed in the Price List. The Company reserves the right to decline carriage to any Passenger who do not agree to the price being recalculated to new specifications.

14.3. The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below.

14.4. The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period and Public Holidays, such surcharge as detailed in the Price List.

14.5. The Company reserves the right to charge the Customer a fee for the following extras but not limited to: baby seat and extra luggage (as detailed in the Price List).

14.6. The Company shall be entitled to vary the Price List from time to time by giving not less than 5 Business Days written notice to the Customer.

15. PRICE LIST

15.1. Waiting Time Fees

a) Waiting at regular address bookings:

0 – 15 minutes = free of charge + any parking (if applicable)

15+ minutes = £0.30/minute + any parking (if applicable)

b) Waiting at Airport bookings (waiting/parking)

0 – 1 hour = free of charge

1+ hours = £10.00 from the first minute of every started 30 mins block

c) Meet & Greet = £0.00

15.2. Other Charges

a) Administration Fee = £0.00

b) Child seat* (infant, child or booster seat) = no longer provided! Please note child seats are not a requirement in Taxi & Private Hire Vehicles, and for this reason we do not enforce or provide these while undertaking a journey with us; you can bring your own seat, but this cannot be stored with the driver.

c) Diversion or stop on the way = Charge per extra miles (will be calculated based on standard rate = £2/mile)

d) Credit/Debit card payment fee = £0.00

15.3. Public Holiday Charges

The following days will be charged at holiday rate by the Company for any services provided:

a) Christmas period – between 00:00 on 24/12/2019 up to 23:59 on 26/12/2019 – 50% extra charge applicable

b) New Years period – between 00:00 on 31/12/2019 up to 23:59 on 01/01/2020 – 50% extra charge applicable

Which means the journey will be charged at 50% extra compared to the normal rate (ex. charge of journey + 50% holiday fee).

c) Between 00:00 on 27/12/2019 up to 23:59 on 30/12/2019, journeys will be charged at 20% extra compared to the normal rate due to limited availability (ex. charge of journey + 20% surcharge fee). Christmas / New Years period charges are applicable each year on the same dates.

15.4. Accepted Standard Payment Method

a) Please note that all online reservations are now subject to electronic payments only (the company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online). If for any reason you need to cancel the booking, payment will be refunded according to our standard cancellation and refund policy.