Legal & Polices

Terms and conditions

The following Terms and Conditions apply to all services provided by Your taxi llp.By booking with us online, by phone, chat, email or directly with our chauffeur, you are agreeing to the terms and conditions mentioned here. Please take the time to read our terms and conditions as you are agreeing to these automatically by choosing to use our services.If you are still unsure and would like advice from our team, please do not hesitate to Contact Us.Terms and ConditionsLast updated: 21 July 20191. DEFINITIONS1.1. “We”, “Us”, “Company”, “Our”, “Website” – means either www.your-taxi.co.uk trading as Your taxi llp with office at 2 Sherbourne house, Old sarum, Salisbury, SP46FW or such of its subsidiaries or associated companies, as is the company which provides the Services pursuant to a Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.1.2. “Account” means a customer account/registration at our website which has been opened manually by the Company upon Customer’s request or by the customer via our online platform(The Website) in respect of a particular Customer and is identified by Username and User ID, and secured by Password.1.3. “Booking” means a Customer’s request for Services howsoever communicated to the Company as evidenced by the Company’s records.1.4. “Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open.1.6. “Cancellation Fee” means a fee charged by the Company as a compensation for any losses and/or missed profits incurred as a result of the cancellation of the Services booked by the Customer prior to the booked collection time or after the Passenger Vehicle has departed to fulfil the Booking (whether or not it has arrived at the Collection Address) as detailed in the Price List.1.7. “Contract” means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.1.8. “Charges” means the Company’s charges shown in the Price List or other published literature.1.9. “Christmas Period” means between 00:00 hours on 24 December to 23:59 hours on 26 December, in any year.1.10. “New Year’s Period” means between 00:00 hours on 31 December to 23:59 on 1 January, in any year.1.11. “Chauffeur/Driver” means any person who provides his/her services, for the transportation of Passengers by a Passenger Vehicle, to the Company pursuant to a contract for services.1.12. “Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.1.13. “Customer”, “User”, “You” means any person(s), firm or company to whom the Company provides Services.1.14. “Goods” means any goods transported by the Company pursuant to a Contract.1.15. “In Writing” means any written communication including email and SMS.1.16. “No-Show” is a situation at which without cancelling the Booking or notifying the Company or the Chauffeur undertaking the transfer, a Customer and/or a Passenger(s) have not shown up within (30 minutes at regular addresses and 60 minutes at Airports) after the agreed pickup time at the agreed pickup location.1.17. “Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.1.18. “Passenger Vehicle” means any vehicle provided by the Company for the carriage of Passengers.1.19. “Price List” means the list maintained by the Company of its Charges relating to the Services. We reserve the right to revise these(the Charges) from time to time and a current copy of which can be obtained on request.1.20. “Services” means:(a) the transportation of Passengers by car and(b) the carriage or delivery of Goods by vehicle in the UK or any other services agreed in writing between the Company and the Customer.1.21. “Supplier” means Transport Services Provider (TSP) – an organisation or a person licensed to provide transportation services to passengers for profit and reward. This is usually the Chauffeur him/herself.1.22. “Terms” means these terms and conditions, as amended from time to time, to which the Passenger(s) agree upon using any of our services.1.23. “Extra Waiting Time Fee” means a fee charged to the Customer by the Company in accordance with Paragraph 5. and as detailed in the Price List.2. GENERAL2.1. If You book an Airport Transfer and/or chauffeur services via this website, You agree to these Terms and Conditions (hereinafter referred to as “Terms”) below as the exclusive basis which governs such booking by ticking the “I agree to the Terms and Conditions”. If you are booking on behalf of someone else, by clicking “I agree to the Terms and Conditions”, You are representing that You have their authority and consent to accept these terms on their behalf.2.2. Your taxi llp acts only as an agent in respect of all bookings we take and/or make on your behalf. In that respect, The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.2.3. The User uses our website and booking services only as an intermediate or an arranger and not as a transport service. Therefore, Your taxi llp makes the necessary arrangements with the TSP in its own name, which provides the Customer with an entitlement to carriage over the TSP (“Third-Party Beneficiary”, also called “Contract of Carriage for the Benefit of the Customer”). Consequentially, Customers are entitled to demand travel services and other claims directly from the TSP.2.4. By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:a) read these Terms and Conditions and agree to be bound by them;b) consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities); andc) is over 18 years of age;d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.2.5. Deviations from these Terms are only valid if and to the extent that these are confirmed explicitly and in writing by Prestige Airport Connections.2.6. Should any provision of these Terms be pronounced invalid or in violation of public order or law by the competent judge, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approached the intention of the parties.2.7. Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Customer accruing prior to the date of such termination.3. BOOKING3.1. When making a Booking with us, it is Your sole responsibility to ensure that Your Details and Journey Details are correct and accurate by providing, but not limited to; a correct pickup address, valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address, correct Flight Number and correct and valid mobile telephone number. If the Booking details are inaccurate and an invalid or no postcode is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be due a refund, See 9.2. When You make a Booking, this constitutes an offer which Prestige Airport Connections may or may not accept.3.2. In the event, you need to amend or correct a booking you must contact Your taxi llp directly. An administration fee will be charged on all booking amendments as specified in our Price List. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested minus the admin charge.3.3. The Company may, in its absolute discretion, decline to accept any Booking.4. PAYMENT4.1. When making a Booking via our website, the Customer must elect to pay the Company for the Services either by cash, or DEBIT/CREDIT Card, details of which shall be processed by the Company’s Merchant Account Provider. At this current time this is SumUP.4.1. You agree to pay the full Fare at the time You make Your Booking. Your taxi llp is entitled to collect all monies due for the booked Trip from You acting entirely and settle all Payment Costs of the booked Journey on behalf of the Supplier, in advance of making the payment due to the Supplier for the booked Journey as the Supplier’s agent.4.2. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 9.2.4.3. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Your taxi llp will not be able to fulfil Your Booking.4.4. After successful payment transaction, we will provide You with a receipt for Payment by email to the email address you registered with the Booking.4.5. In the event that You make any deviations from the original route that You entered into the Website, You may be subject to additional charges by the Supplier in respect thereof and will make such payment directly to the Supplier.4.6. Your taxi llp offer no warranties on payments made directly to the Supplier by CASH or BACS.4.7. The Company shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Company.5. COLLECTION / PICK UP5.1. The Customer and Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the Booking is made. The Company will allow a maximum of 15 minutes free waiting or loading time when picking up Passenger(s) from a regular address. In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 15 minutes of the stipulated time, the Company reserves the right to charge the Customer a Waiting Time Fee (See Price List) proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 15 minutes. After a total of 30 minutes of waiting time passes, and contact cannot be made with the Customer, the booking will be automatically considered cancelled due to “no show” policy.5.2. In relation to collection of the Customer and any Passenger(s) from an Airport, the Company will allow a maximum of 1 hour free waiting time and parking starting from the scheduled pick-up time* (for airports pick-ups, scheduled time is worked out by adding 30 mins(Meet and Greet period) after the last known estimated arrival time of an inbound flight (Scheduled pick-up time = time of arrival + 30mins). The Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure, which shall not include the first hour, but only the period waited after this initial time frame. For the purposes of this clause the “last known estimated arrival time” will either be:(a) if the Customer provides a flight number at the time of making the Booking, the Company will monitor the relevant flight and alter the collection time accordingly; or(b) if the Customer does not provide a flight number, the time which has been specified by the Customer. After the free 1 hour of waiting time passes, and contact cannot be made with the Customer, the booking will be automatically considered cancelled due to “no show” policy.5.3. From this rule situations are excluded in which the TSP and the Customer have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated as described under Paragraph 5.4. Generally, the passenger is not entitled to change the pickup time.5.4. All parking fees will be chargeable to the Customer for collections from airports or any regular address which requires paid parking. Car parking fees are set out in our Price List.6. DELAYS6.1. Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by the Customer at his/her expense.6.2. The Customer shall be responsible for covering the cost of extra charges in the event of a delay being caused by a 3rd party (immigration or luggage claim queues, lost property or delays caused by the airport/airline used).6.3. Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.6.4. A maximum time of 30 minutes for pick-ups from a regular address, and 60 minutes for airport bookings will be allocated, after which time non-contact with Customer will classify the booking to be a “no-show”. For the purpose hereof, a “No-show” is defined as an event whereby a Customer:(a) in case of address collection, fails to meet the chauffeur at the agreed pick-up time at the agreed pick-up point; or(b) in case of airport collection, fails to meet the chauffeur in the arrival hall within the allocated time.7. PREVENTION OF CARRIAGE7.1. The Company reserves the right to decline carriage to any Passenger(s) who’s booking details at the time of pick-up do not match those of the Original Journey (ex. Customer books Original Journey for 2 passengers and 2 pieces of luggage and at pick-up he/she boards Passenger Vehicle with 4 pieces of luggage).7.2. Customer and/or Passenger(s) are not allowed to carry any animals in any Passenger Vehicle. The Company and/or the Chauffeur shall cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.8. BEHAVIOUR IN THE VEHICLEThe following standards of behaviour apply to all Passengers when travelling with Your taxi llp.8.1. During the entirety of the travel, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seat belt regulations. Any instructions given by the Chauffeur must be followed. It is the responsibility of the Chauffeur to ensure Your safe ride.8.2. It is prohibited for guests to open the doors whilst the vehicle is moving, throw any objects from the vehicle, and/or stick body parts out of the windows or shout from the vehicle.8.3. Passengers are not permitted to smoke in any Passenger Vehicle. It is illegal in the UK to smoke in a Passenger Vehicle.8.4. Passengers shall not consume alcohol in any Passenger Vehicle except with the permission of the Chauffeur. The Chauffeur shall decline carriage to any Passenger who, in his/her own opinion, is intoxicated and behaves disorderly.8.5. Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the permission of the Chauffeur.8.6. The Company reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company is committed to providing services in accordance with the Equality Act. The Company will do what it reasonably can to assist those who are not capable of boarding and alighting a Passenger Vehicle unaided.9. CANCELLATION AND REFUND9.1. Cancellation is free of charge if there is more than 24 hours left before the scheduled pickup time. If there is 24 hours or less before the scheduled pickup time, the total price must be paid.9.2. Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph 9.1. above) therefore apply to the journeys originally agreed upon. A compensation claim by Your taxi llp for the original booking may be made accordingly.9.3. In case of a No-Show, the Customer loses their entitlement to carriage over the TSP and the booking will be treated as cancelled with less than 24 hours of notice.10. LIMITATION OF LIABILITY10.1. No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall:a) affect that right, power or remedy; orb) operate as a waiver of it.10.2. Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.10.3. The transportation of luggage in a Passenger Vehicle shall be permitted in the absolute discretion of the Company. Passengers shall remain responsible at all times for their personal luggage. The Company may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Company’s sole discretion.10.4. The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.10.5. The Supplier shall not undertake the carriage or delivery of:a) money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.b) any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/orc) any goods or property (of whatsoever nature) which may deteriorate in transit.10.6. The Supplier shall have no liability whatsoever for loss or damage, however arising in relation to the clause 10.5. of this agreement.10.7. Without prejudice to the provisions of clause 10.5. the Supplier shall not in any event be liable directly or indirectly for:a) consequential loss (whether for loss of profit or otherwise); and/orb) loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the Supplier and/or its employees and/or agents or arising otherwise howsoever.10.8. Without prejudice to the generality of clauses 10.5. and 10.6. in particular the Supplier shall not be liable for any loss and/or damage arising directly or indirectly from:a) breakdown, accident, adverse weather conditions, any act or omission on the part of the Customer.b) any cause, act or circumstance beyond the control of the Supplier (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).10.9. The provision of clauses 10.5, 10.6, 10.7, 10.8 and 11.1. apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.10.10 – By using the website you agree that use of the site is non-exclusive.10.11 – Every time a booking is generated, you agree at the date and time of the booking, that the Terms and Conditions take precedence over any previous agreements or your own terms and conditions.10.12. To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services to in accordance with clause 2.2. The Company shall use its reasonable endeavours to ensure that it only sub-contracts the Services to such third parties that have the sufficient level of insurance cover required in the their area of operation.10.13. The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within seven days of the occurrence of the circumstances giving rise to the claim.10.14. The Customer acknowledges that the limitations on the Company’s liability as set out in this clause 10 are fair and reasonable in the circumstances having been taken into account and reflected in the level of the Charges.11. COMPLAINTS11.1. Because the contract for your Transport Arrangements is between you and the Supplier/TSP, we will forward any queries or concerns about your Transport Arrangements to them to deal with. Please submit any such queries to our Feedback Department via the Quick Message form on our Contact Us page here. Complaints must be submitted within 7 days of the date that you used the services provided by the TSP. If you have a problem with your Transport Arrangements whilst using them, this must be reported to the Supplier immediately. If you fail to follow this procedure there will be less opportunity for the Service Provider to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain about any service we have provided to you (i.e. our booking service) then please voice your concerns to our feedback department.12. YOUR PRIVACY12.1. Prestige Airport Connections will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with any third parties without Your consent. Your taxi llp may amend this Privacy Policy, and will make such changes public via the Website.13. MISCELLANEOUS13.1.Your taxi llp reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.13.2. Your taxi llp reserves the right to amend these Terms at any time upon written notice to the Customer. Notice of non-material amendments to these Terms shall be posted on the Company’s website.13.3. These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.13.4. The use by the Customer of the Company’s website is also governed by our Use Of Website Policy. It is advisable that the Customer takes the time to read these, as they include important terms and conditions which apply to the Customer for any services provided by the Company.13.5. Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by an e-mail or SMS or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service. Any notice sent by e-mail or SMS shall be sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful transmission notice and, in the case of an email sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day. Any notice served by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of an email, that such an email was duly dispatched to a current email address of the addressee by providing a confirmation of a sent receipt.13.6. We use Google Maps to improve the Website user experience for our visitors. However, the Company does not assume any responsibility for the maps accuracy, distance or time displayed by Google Maps. This is a third party service.13.7. Where the Company has quoted a price, the quoted price shall be valid for 24 hours only or such other time as the Company may specify at its own discretion.13.8. A person who is not a party to any Contract shall not have any rights under or in connection with it.14. QUOTATION, PRICING, FEES14.1. The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of Booking (the “Original Journey”). The price quoted by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination. Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company reserves the right to charge the Customer an additional charge in relation to that Booking.14.2. In the event that the Customer spontaneously decides at the beginning and/or during the course of travel of the Original Journey to make any alternative pick-up(s) or collection(s) of Passenger(s) during the course of travel or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company, as detailed in the Price List. The Company reserves the right to decline carriage to any Passenger who do not agree to the price being recalculated to new specifications.14.3. The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below.14.4. The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period and Public Holidays, such surcharge as detailed in the Price List.14.5. The Company reserves the right to charge the Customer a fee for the following extras but not limited to: baby seat and extra luggage (as detailed in the Price List).14.6. The Company shall be entitled to vary the Price List from time to time by giving not less than 5 Business Days written notice to the Customer.15. PRICE LIST15.1. Waiting Time Feesa) Waiting at regular address bookings:0 – 15 minutes = free of charge + any parking (if applicable)15+ minutes = £0.30/minute + any parking (if applicable)b) Waiting at Airport bookings (waiting/parking)0 – 1 hour = free of charge1+ hours = £10.00 from the first minute of every started 30 mins blockc) Meet & Greet = £0.0015.2. Other Chargesa) Administration Fee = £0.00b) Child seat* (infant, child or booster seat) = no longer provided! Please note child seats are not a requirement in Taxi & Private Hire Vehicles, and for this reason we do not enforce or provide these while undertaking a journey with us; you can bring your own seat, but this cannot be stored with the driver.c) Diversion or stop on the way = Charge per extra miles (will be calculated based on standard rate = £2/mile)d) Credit/Debit card payment fee = £0.0015.3. Public Holiday ChargesThe following days will be charged at holiday rate by the Company for any services provided:a) Christmas period – between 00:00 on 24/12/2019 up to 23:59 on 26/12/2019 – 50% extra charge applicableb) New Years period – between 00:00 on 31/12/2019 up to 23:59 on 01/01/2020 – 50% extra charge applicableWhich means the journey will be charged at 50% extra compared to the normal rate (ex. charge of journey + 50% holiday fee).c) Between 00:00 on 27/12/2019 up to 23:59 on 30/12/2019, journeys will be charged at 20% extra compared to the normal rate due to limited availability (ex. charge of journey + 20% surcharge fee). Christmas / New Years period charges are applicable each year on the same dates.15.4. Accepted Standard Payment Methoda) Please note that all online reservations are now subject to electronic payments only (the company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online). If for any reason you need to cancel the booking, payment will be refunded according to our standard cancellation and refund policy.

Privacy Policy

Last update: 22 July 20191. SCOPEWe, Your taxi llp (“the Company”) take the protection of your personal data seriously and protect your privacy when processing your data in accordance with the applicable data protection regulations.The Company is committed to, and fully compliant with all our statutory and legislative regulations (and our supporting in-house best practice guidelines) to ensure the security and confidentiality of the data relating to that of our customers, our staff and all associated third parties. Our processes and systems, both computer-based and paper-based, adhere to the standards set by the Data Protection Act and the General Data Protection Regulation (GDPR) in order to best serve our customers.Please read the following notice carefully, as it sets out how we will process any personal data we collect from you, or that you provide to us. It explains our views, practices and processes regarding your personal data and how we will treat this information.2. NAME AND CONTACT INFORMATION OF THE DATA CONTROLLERFor the purposes of the Data Protection Act, the data controller is Your taxi llp, 2 Sherbourne house, Salisbury, SP46FW.3. DATA PROTECTION OFFICEROur data protection officer is:Yonko Andonov – Your taxi llp, 2 Sherbourne house, Salisbury, SP46FW.You can contact our data protection officer confidentially by mail to the above-mentioned address. Alternatively, you can contact our data protection officer via the Contact Us page of this website and addressing your query to our Data Protection department.4. WHAT INFORMATION WE COLLECT4.1. Personal InformationWe will use your personal and non-personal information only for the purposes for which it was collected or agreed with you, such as:a) To carry out our obligations arising from any agreement reached between you and us;b) To notify you about changes to our service;c) For the detection and prevention of fraud, crime, or other malpractice;d) To conduct market or customer satisfaction research or for statistical analysis;e) For audit and record keeping purposes;f) In connection with legal proceedings;g) We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law;h) Collect information about the device you are using to view our website, such as your IP address or the type of internet browser or operating system you are using with the purpose of offering a better user experience;i) To respond to your queries or comments.Depending upon the nature of our relationship with you, we may collect different information and these differences are outlined below.4.2. Information About CustomersYour taxi llp collects and processes your personal information mainly to provide you with access to our services and products, to help us improve our offerings to you and for certain other purposes explained below. We do not knowingly set out to collect personal data, it is only provided to us by you by contacting us via our website https://www.your-taxi.co.uk or by email.Once collected, this data is only used to deliver the service and to respond to you and answer any questions you have. We do not collect sensitive data – financial, health or information about children. This does however include name, phone number, email etc. We collect and process the following information relating to our customers:a) Information collected includes details provided at the time of booking. Examples of information we collect from you are: name, telephone number, email address and the relevant information relating to the booking in cause (address, date/time of travel etc.). This is also done when creating an account with Prestige Airport Connections;b) If you contact us by email or web-chat, we will keep a record of that correspondence. If you contact us by telephone, we will not keep a record of that correspondence;c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;d) To confirm and verify your identity or to verify that you are an authorised customer for security and compliance purposes;e) Additionally, we may collect non-personal information such as geographical location. This is collected as part of the services we provide and are not held for any other purpose. You cannot be identified from this information and it is only used to assist us in providing an effective service.4.3. Information about Employees and ChauffeursWe will collect information relevant to our legal obligations as an employer or as a contracted party for Chauffeurs and may include your name, telephone number and email address, in addition to address, bank account details, licensing information and details relating to criminal convictions and other details as part of our screening and vetting processes.4.4. Information about SuppliersWe will collect information relevant to our status as a customer of yours and may include your name, telephone number and email address, in addition to address, bank account details, licensing information and information relating to the services and products you provide us.5. WHY WE NEED YOUR DETAILSThe reason we require your personal data is to ensure that we are able to fully assist you with any enquiries or requested services. We will not collect any personal data from you if not required to provide or oversee the requested services to you. The lawful basis for processing data identified by Prestige Airport Connections includes:a) Legal obligations (for example, as an employer or as part of obligations with regards to HMRC or the Licensing Authorities);b) Performance of a contract (especially with regards to our customers and our suppliers);c) Legitimate interest (such as when we ask for your feedback or advice on how to continually improve);d) Consent (only used when sensitive information is required to be processed by us).6. WHAT WE DO WITH YOUR DETAILSThe limited personal data we obtain is only processed in the UK and EU area. Our hosting is exclusively done in the EU area. Third parties will have access to your personal data only when they are under contract and following the signature of a non-disclosure agreement and only in line with the services these third parties are contracted to do so in order for Your taxi llp to function as a business. These third parties include:6.1. Customersa) Data will be disclosed to the designated Chauffeur undertaking your booking in order to complete the requested service;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Your taxi llp personnel in order to assist with the delivery of the service requested or to respond to any contact from customers;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.2. Employeesa) Data will be disclosed to Chauffeurs in order to assist with the completion of the service purchased by the customer;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Other Your taxi llp personnel;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.3. Chauffeursa) Data will be disclosed to Chauffeurs in order to assist with the completion of the service purchased by the customer;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp Connections operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Other Your taxi llp personnel;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.4. Suppliersa) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;b) Your taxi llp personnel and drivers so as they can assist with the delivery of the service requested or to respond to any contact from customers;c) We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (only where this relates to the services provided to Your taxi llp and on an exceptional basis);d) Police and other regulatory authorities (upon receipt of a proper and justified request).If there is a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of Your taxi llp, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.7. HOW LONG WE KEEP YOUR DETAILS7.1. Service user personal data will be retained for no more than three years following each use of our service, unless you exercise your rights highlighted below.7.2. This relates to details of your visits to our website and the resources that you access will be stored, as will details of transactions you carry out through our app or website and of the fulfilment of your bookings. Under Private Hire Regulations, we are obliged to retain journey records for a period of 12 months as a condition of our contract. Similarly, we are required to keep any complaint, lost property and account query records for the same period of time.7.3. Employee, Chauffeur and financial data will be retained for five years from the end of their contract with Your taxi llp.7.4. Of course, we will look to retain records for no longer than is necessary.8. DATA SUBJECT ACCESS RIGHTSYou have the right for the following:8.1. Right to access – you have the right to request a copy of all data we hold about you;8.2. Right to rectification – where any data we hold is incorrect you have the right to ensure it is correct;8.3. Right to be forgotten – if you no longer wish for us to hold your data, we will delete it (should this not interfere with our legal obligations relating to the Private Hire Regulations);8.4. Right to portability – you can ask us to provide your data to a third party in machine readable format;8.5. Right to restrict processing – since we only use this to contact you, there is no processing to restrict, we would simply delete the information wherever possible and in keeping with our own obligations.If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted (should this not interfere with our legal obligations relating to the Your taxi llp). If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.9. CONCLUSIONWe do not store credit card details and all information received via email or forms will be deemed private and will never reach any other person outside; we will never share your information with any third party company.Your taxi llp is committed to protecting the privacy of its customers. The company will only use the information that it collects about the customers lawfully (in accordance with the Data Protection Act 1998). Information is collected for two reasons: first, to process the reservation, and second, to provide the customer with the best possible service.Due to the Children’s Online Privacy Protection Act, COPPA, effective April 21, 2000, we are not permitted to collect personal information from children below age thirteen. Do not submit your information to us by any means if you are younger than thirteen.For us the protection of privacy and personal data has top priority. Our privacy practices are in accordance with the provisions of the relevant national Data Protection Acts and other provisions of data protection on the Internet. To protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons we use technical and organizational security measures that we continuously improve in accordance with the technical development.

Cookie Policy

Last update: 22 July 2019Your taxi llp (“the Company”) is committed to protecting and respecting your privacy and safeguarding your data and individual level of information in a secure, respectful and trustworthy manner. We use cookies on (“Our Website”) www.your-taxi.co.uk. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on our website, your choices regarding cookies and further information about cookies.1. WHAT ARE COOKIES1.1. Cookies are small pieces of text sent by our website to your web browser when you visit. A cookie file is stored in your web browser and allows our website or a third-party to recognise you and make your next visit easier and our website more useful to you.1.2. Cookies can be “persistent” or “session” cookies.2. HOW WE USE COOKIES2.1. When you use or access our website, we may place several cookies files in your web browser.2.2. We use cookies for the following purposes:a) to enable certain functions of our website;b) to provide analytics;c) to store your preferences;d) to enable advertisements delivery, including behavioural advertising;3. COOKIE CATEGORIES WE USE ON OUR WEBSITE3.1. Technical Cookies – These cookies are required for the operation of our website. They include cookies that enable you to log into secure areas of our website, make a booking with us and make use of online payment services.3.2. Analytical & Performance Cookies – These enable us to recognise and count the number of visitors to our website and see how visitors navigate and interact with our website when accessing it. We use the information we collect from this to improve the way our website works, for example, by making sure that our most popular services and information can be easily found.3.2.1. We use analytical / performance cookies to:a) Understand how people use our website or so that we can provide you with the best possible customer experience;b) Measure performance of our website;c) Identify, understand and fix any errors or issues that occur;d) Identify any technologies we may need to implement in the future to maintain and improve the Your taxi llp website;e) Test different versions of our website;f) Track trends to help us plan for the future of our business.3.3. Functionality cookies – These are used to recognise you when you return to our website. Utilising these cookies enables us to provide you with a better experience through delivering personalised content for you (for example your favourite addresses).3.3.1. We use functionality cookies:a) To remember you and save you time and effort; if you have registered with Your taxi llp and/or completed any online forms with us, we use cookies to remember your details on your current visit, as well as any future visits (provided the cookie was not deleted between visits);b) To save any preferences that you select;c) To make using the website easier by remembering certain information that you input or choices that you make so that you do not need to repeat this process;3.4. Targeting Advertising and Commercial Cookies – These cookies record your visit to the website, which pages you have viewed and the links you have followed. We use this information to make our website and any advertising displayed on it more relevant to your interests. This information may also be carefully shared with third parties for the purpose of channelling towards you advertising that is most likely to be relevant to your interests.3.4.1. Based upon how you have used our website, we use commercial cookies to:a) Enable us to track third-party website referrals to our website;b) Provide you with information on products and services that are more relevant to you when you visit our website.3.5. Technical Cookies – The technical cookies that Prestige Airport Connections uses, are essential for ensuring correct functionality of the site and for making sure that your interactions with our website are secure.3.6. Third-Party Cookies – In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.4. WHAT ARE YOUR CHOICES REGARDING COOKIES4.1. If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.4.2. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all the features our website offers, you may not be able to make a booking or store your preferences, and some of our pages might not display properly.5. CONCLUSION5.1. We use cookies on our website to:a) Enable the website to work;b) Help keep your details secure;c) Enable you to digitally book our services.d) Analytical and performance cookies

Safety Policy

Your safe arrival at your destination in comfort and style is of the utmost importance to us!Your taxi llp is committed to ensuring the safety of our customers whilst travelling with us, and have a developed and clear strategy to ensure that all our Chauffeurs meet local and national safety standards. We constantly strive to improve our safety standards wherever appropriate.1. OPERATING LICENSES AND CERTIFICATIONAll our Suppliers are required to demonstrate that they are fully compliant with the UK Private Hire Regulations and possess all the necessary licenses and insurance policies as required by UK law.2. HOW WE CHOOSE OUR CHAUFFEURSWe know that you are looking for the best UK Airport Transfer service, therefore having that in mind we undertake a strict procedure for choosing the Chauffeurs that make our workforce.All our Suppliers agree to the following duties amongst many others under our standards in relation to Health and Safety.The Supplier is required to provide fully roadworthy vehicles equipped with seat belts for every seat and to maintain a high level of service.3. MONITORING PROCEDURESAll transportation provided to our customers must comply with the appropriate local safety regulations, as set by UK regulatory bodies. Your taxi llp continually monitors developments in the law to ensure our compliance with current legislation.As we however take safety extremely seriously, we always strongly recommend that our clients take their own equipment such as child car seats and also fit their own equipment in the vehicle.

Use of Our Website

These Terms of Use shall govern your use of the www.your-taxi.co.uk website, any other Your taxi llp online service you access, including but not limited to: any updates, new versions or new releases thereof (any and all of the foregoing are referred to collectively and individually as the “Service”). The Service is provided by Your taxi llp (“We” or “the Company”).YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING, USING AND/OR DOWNLOADING THE SERVICE, YOU AGREE TO BE LEGALLY BOUND BY AND HEREBY CONSENT TO THESE TERMS OF USE AND THEPRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN YOU MAY NOT USE, ACCESS OR DOWNLOAD THE SERVICE.1. By accessing the Service, you represent and warrant that you are at least 18 years old or, if younger than 18, are at least 13 or older and have a parent’s or guardian’s permission to access or use the Service.2. We reserve the right to change the Terms of Use and/or to modify, discontinue, disable or terminate the Service (or any part or feature thereof) at any time, without prior notice. If we make changes to the Terms of Use we will post an updated version on the Service or provide you with notice of the change. Your continued use of the Service following the posting of such updated version constitutes your acceptance of any changes to the Terms of Use. Please check the Terms of Use area on the Service from time to time to keep apprised of any such updates.3. You acknowledge that we may automatically update or upgrade the version of the Service you may be using on your mobile device. You consent to such automatic updating or upgrading on your mobile device, and agree that the Terms of Use will apply to all such updates or upgrades.4. The text, photographs, video, graphics, metadata, quotes, data, information, the overall “look and feel”, and all protectable intellectual property available through the Service (“Content”) is the property of Your taxi llp and its licensors. It is provided by Your taxi llp and its licensors to you for your personal use and information only. You may not use the Content or Service for any commercial purpose. You may not remove, alter, forward, scrape, copy, sell, distribute, retransmit, create derivative works or otherwise make available the Content to third parties without our prior written consent, except as occasionally permitted by any sharing functionality in the Service that expressly allows you to share Content or links to Content with a few other individuals. You may not reverse engineer, decompile, disassemble or otherwise attempt to discern the source code or architecture of any feature or component of the Service.5. You acknowledge and agree that all intellectual property rights in the Service and the Content (in whole and in part), including, but not limited to, all copyright and trademarks, are and shall remain the property of Your taxi llp, its affiliates, and/or our licensors, and you shall not acquire any rights in them. Except for the limited license expressly set forth herein, you are not conferred any right, by implication, estoppel or otherwise, under copyright or other intellectual property rights, either now or in the future.6. You acknowledge and agree that you are subject to any additional terms and conditions (including, without limitation, any user guidelines or rules) posted on this website in connection with the booking services and transport services provided by our suppliers.7. You may be permitted to register or otherwise create a user account, user name or password (your “Account/Registration”) that allows you to access specific parts of the website or utilize certain features of the on-line Service. You represent and warrant that the information provided in your Registration is complete and accurate to the best of your knowledge, and you will inform us of any changes to your Registration information. You are responsible for the use of any password you create as part of your Registration and for maintaining its confidentiality. You agree that we may use this password to identify you. We reserve the right to deny, restrict or terminate your access to any part of the website or feature reached via such Registration process for any reason, in our sole discretion.8. Registration data and any other information we obtain about you will be used in accordance with ourprivacy policy. By submitting information to us as part of any Registration, you consent to the transfer of such information outside of your country. We reserve the right to access and disclose any information about you (including personal data given in your Registration) in order to comply with applicable laws, regulations, court orders or lawful governmental requests; to operate our systems properly; and to protect our rights and the safety or interests of others, at our sole discretion.9. We have no obligation to store and may remove or delete any User Material for any reason, at any time and without notice to you.10. YOU AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICE AND ANY CONTENT, COMPONENT OR FEATURE AVAILABLE THROUGH THE SERVICE IS ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS OR WARRANTIES OF PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL RESPONSIBILITY FOR ANY LOSS, INJURY CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM OR RELATED TO ACCESS, USE OR THE UNAVAILABILITY OF THE SERVICE (OR ANY PART THEREOF).11. These Terms of Use contains the entire agreement between us regarding your use of the Service and supersedes all previous agreements. Should any provision of the Terms of Use be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other provisions will not be affected thereby. Failure to enforce any provision of the Terms of Use will not constitute or be construed as a waiver of such provision or the right to enforce it. The Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. You hereby agree that any disputes arising under or in connection with the Terms of Use or the Service shall be submitted for resolution to an English court, and you hereby waive any jurisdictional, venue or inconvenient forum objections to such courts. The United National Convention on the International Sale of Goods shall not apply to the Terms of Use, the Service or any Content.