Legal & Polices
Legal & Polices
Terms and conditions
Last update: 22 July 20191. SCOPEWe, Your taxi llp (“the Company”) take the protection of your personal data seriously and protect your privacy when processing your data in accordance with the applicable data protection regulations.The Company is committed to, and fully compliant with all our statutory and legislative regulations (and our supporting in-house best practice guidelines) to ensure the security and confidentiality of the data relating to that of our customers, our staff and all associated third parties. Our processes and systems, both computer-based and paper-based, adhere to the standards set by the Data Protection Act and the General Data Protection Regulation (GDPR) in order to best serve our customers.Please read the following notice carefully, as it sets out how we will process any personal data we collect from you, or that you provide to us. It explains our views, practices and processes regarding your personal data and how we will treat this information.2. NAME AND CONTACT INFORMATION OF THE DATA CONTROLLERFor the purposes of the Data Protection Act, the data controller is Your taxi llp, 2 Sherbourne house, Salisbury, SP46FW.3. DATA PROTECTION OFFICEROur data protection officer is:Yonko Andonov – Your taxi llp, 2 Sherbourne house, Salisbury, SP46FW.You can contact our data protection officer confidentially by mail to the above-mentioned address. Alternatively, you can contact our data protection officer via the Contact Us page of this website and addressing your query to our Data Protection department.4. WHAT INFORMATION WE COLLECT4.1. Personal InformationWe will use your personal and non-personal information only for the purposes for which it was collected or agreed with you, such as:a) To carry out our obligations arising from any agreement reached between you and us;b) To notify you about changes to our service;c) For the detection and prevention of fraud, crime, or other malpractice;d) To conduct market or customer satisfaction research or for statistical analysis;e) For audit and record keeping purposes;f) In connection with legal proceedings;g) We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law;h) Collect information about the device you are using to view our website, such as your IP address or the type of internet browser or operating system you are using with the purpose of offering a better user experience;i) To respond to your queries or comments.Depending upon the nature of our relationship with you, we may collect different information and these differences are outlined below.4.2. Information About CustomersYour taxi llp collects and processes your personal information mainly to provide you with access to our services and products, to help us improve our offerings to you and for certain other purposes explained below. We do not knowingly set out to collect personal data, it is only provided to us by you by contacting us via our website https://www.your-taxi.co.uk or by email.Once collected, this data is only used to deliver the service and to respond to you and answer any questions you have. We do not collect sensitive data – financial, health or information about children. This does however include name, phone number, email etc. We collect and process the following information relating to our customers:a) Information collected includes details provided at the time of booking. Examples of information we collect from you are: name, telephone number, email address and the relevant information relating to the booking in cause (address, date/time of travel etc.). This is also done when creating an account with Prestige Airport Connections;b) If you contact us by email or web-chat, we will keep a record of that correspondence. If you contact us by telephone, we will not keep a record of that correspondence;c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;d) To confirm and verify your identity or to verify that you are an authorised customer for security and compliance purposes;e) Additionally, we may collect non-personal information such as geographical location. This is collected as part of the services we provide and are not held for any other purpose. You cannot be identified from this information and it is only used to assist us in providing an effective service.4.3. Information about Employees and ChauffeursWe will collect information relevant to our legal obligations as an employer or as a contracted party for Chauffeurs and may include your name, telephone number and email address, in addition to address, bank account details, licensing information and details relating to criminal convictions and other details as part of our screening and vetting processes.4.4. Information about SuppliersWe will collect information relevant to our status as a customer of yours and may include your name, telephone number and email address, in addition to address, bank account details, licensing information and information relating to the services and products you provide us.5. WHY WE NEED YOUR DETAILSThe reason we require your personal data is to ensure that we are able to fully assist you with any enquiries or requested services. We will not collect any personal data from you if not required to provide or oversee the requested services to you. The lawful basis for processing data identified by Prestige Airport Connections includes:a) Legal obligations (for example, as an employer or as part of obligations with regards to HMRC or the Licensing Authorities);b) Performance of a contract (especially with regards to our customers and our suppliers);c) Legitimate interest (such as when we ask for your feedback or advice on how to continually improve);d) Consent (only used when sensitive information is required to be processed by us).6. WHAT WE DO WITH YOUR DETAILSThe limited personal data we obtain is only processed in the UK and EU area. Our hosting is exclusively done in the EU area. Third parties will have access to your personal data only when they are under contract and following the signature of a non-disclosure agreement and only in line with the services these third parties are contracted to do so in order for Your taxi llp to function as a business. These third parties include:6.1. Customersa) Data will be disclosed to the designated Chauffeur undertaking your booking in order to complete the requested service;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Your taxi llp personnel in order to assist with the delivery of the service requested or to respond to any contact from customers;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.2. Employeesa) Data will be disclosed to Chauffeurs in order to assist with the completion of the service purchased by the customer;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Other Your taxi llp personnel;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.3. Chauffeursa) Data will be disclosed to Chauffeurs in order to assist with the completion of the service purchased by the customer;b) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp Connections operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;c) Other Your taxi llp personnel;d) Police and other regulatory authorities (upon receipt of a proper and justified request).6.4. Suppliersa) Auditors, consultants and specialist service providers for the purposes of ensuring that Your taxi llp operate legally and safely. These include hosting and IT services providers, critical to the infrastructure of our website and on-line services;b) Your taxi llp personnel and drivers so as they can assist with the delivery of the service requested or to respond to any contact from customers;c) We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (only where this relates to the services provided to Your taxi llp and on an exceptional basis);d) Police and other regulatory authorities (upon receipt of a proper and justified request).If there is a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of Your taxi llp, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.7. HOW LONG WE KEEP YOUR DETAILS7.1. Service user personal data will be retained for no more than three years following each use of our service, unless you exercise your rights highlighted below.7.2. This relates to details of your visits to our website and the resources that you access will be stored, as will details of transactions you carry out through our app or website and of the fulfilment of your bookings. Under Private Hire Regulations, we are obliged to retain journey records for a period of 12 months as a condition of our contract. Similarly, we are required to keep any complaint, lost property and account query records for the same period of time.7.3. Employee, Chauffeur and financial data will be retained for five years from the end of their contract with Your taxi llp.7.4. Of course, we will look to retain records for no longer than is necessary.8. DATA SUBJECT ACCESS RIGHTSYou have the right for the following:8.1. Right to access – you have the right to request a copy of all data we hold about you;8.2. Right to rectification – where any data we hold is incorrect you have the right to ensure it is correct;8.3. Right to be forgotten – if you no longer wish for us to hold your data, we will delete it (should this not interfere with our legal obligations relating to the Private Hire Regulations);8.4. Right to portability – you can ask us to provide your data to a third party in machine readable format;8.5. Right to restrict processing – since we only use this to contact you, there is no processing to restrict, we would simply delete the information wherever possible and in keeping with our own obligations.If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted (should this not interfere with our legal obligations relating to the Your taxi llp). If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.9. CONCLUSIONWe do not store credit card details and all information received via email or forms will be deemed private and will never reach any other person outside; we will never share your information with any third party company.Your taxi llp is committed to protecting the privacy of its customers. The company will only use the information that it collects about the customers lawfully (in accordance with the Data Protection Act 1998). Information is collected for two reasons: first, to process the reservation, and second, to provide the customer with the best possible service.Due to the Children’s Online Privacy Protection Act, COPPA, effective April 21, 2000, we are not permitted to collect personal information from children below age thirteen. Do not submit your information to us by any means if you are younger than thirteen.For us the protection of privacy and personal data has top priority. Our privacy practices are in accordance with the provisions of the relevant national Data Protection Acts and other provisions of data protection on the Internet. To protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons we use technical and organizational security measures that we continuously improve in accordance with the technical development.
Your safe arrival at your destination in comfort and style is of the utmost importance to us!Your taxi llp is committed to ensuring the safety of our customers whilst travelling with us, and have a developed and clear strategy to ensure that all our Chauffeurs meet local and national safety standards. We constantly strive to improve our safety standards wherever appropriate.1. OPERATING LICENSES AND CERTIFICATIONAll our Suppliers are required to demonstrate that they are fully compliant with the UK Private Hire Regulations and possess all the necessary licenses and insurance policies as required by UK law.2. HOW WE CHOOSE OUR CHAUFFEURSWe know that you are looking for the best UK Airport Transfer service, therefore having that in mind we undertake a strict procedure for choosing the Chauffeurs that make our workforce.All our Suppliers agree to the following duties amongst many others under our standards in relation to Health and Safety.The Supplier is required to provide fully roadworthy vehicles equipped with seat belts for every seat and to maintain a high level of service.3. MONITORING PROCEDURESAll transportation provided to our customers must comply with the appropriate local safety regulations, as set by UK regulatory bodies. Your taxi llp continually monitors developments in the law to ensure our compliance with current legislation.As we however take safety extremely seriously, we always strongly recommend that our clients take their own equipment such as child car seats and also fit their own equipment in the vehicle.
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