Q. How far in advance do I have to book my taxi?
A. You can call at any time for a taxi and we will always send one. If you're booking a taxi to be at an event for a certain time, it is always advisable to pre-book to ensure we can get you a taxi on time.
Q. How far in advance do I have to book my taxi to get to the Airport or Train Station?
A. Obviously it depends where you live but we always advise that you plan to arrive at the Airport or Train Station an hour before you plan to arrive there initially, and therefore if there are unforeseen problems you should still be able to make your train or plane.
Q. Will you refund me if I miss my train, plane or dinner reservation?
A. Unfortunately we cannot 100% guarantee to get you to a specific location for any agreed time. We are always confident if you pre-book a taxi we will be on time 99% of the time but we cannot be held responsible for any other arrangements you make after the taxi journey and will not pay compensation for missed appointments.
Q. Is the charge per person?
A. No. The price is always per vehicle.
Q. What do I need to say in my TEXT?
A. Please include your Name, Day, Date, Time, number of passengers, Where you want to be collected from and your destination.
Q. How many passengers does one taxicab hold?
A. Taxicabs are licensed for up to four passengers. We also do have vehicles that carry up to 6 passengers.
Q. Can I pay in cash?
A. Yes, you can pay the driver with cash. No other form of payment is accepted unless prior agreement, receipts are always available from the driver.
Q. Do the taxis have child seats?
A. You must provide your own child safety seat for the journey. Information: The law does not require taxi drivers to supply child seats.
Q. Do the drivers smoke in their cabs?
A. The drivers do not smoke in their taxi cabs. It's against the law in England.
Q. What areas do you cover?
A. Cars are available for journeys starting or ending in Salisbury and the 5 mile surrounding area. For transfers and Days Out within 30 miles from Salisbury.
Q. Which airports do you cover?
A. We cover all UK Airports. Charges may vary depending on pick-up drop-off location.
Q. What type of Vehicles do you have?
A. The vehicles belong to the drivers. They have saloon cars and estate cars and carry up-to 6 passengers.
Q. How early do I need to book?
A. Generally at least 24 hours notice is required to guarantee availability, but normally can get a taxi cab in less time.
Q. Can I cancel my booking?
A. Yes, if you wish to cancel please tell us as soon as you find out, we require at least 3 hours notice.
Q. Do you operate a fixed price policy?
A. We can give you a fixed price to any destination providing we know the exact and complete details of the journey and address.
Q. Do I need to pay my fare in advance?
A. For late night journeys outside Salisbury the driver may request cash payment up front based on estimate fare. The fare will be metered and change (if any) will be given to you.
Q. Do You Charge extra on Christmas Day or New Year’s Day?
A. Yes, all fares will be metered on tariff 3 according to the Maximum Table of Fares for Wiltshire South Zone issued by Wiltshire Council. For great deals please make sure you pre-book YOURtaxi.
Q. Will you take us at any time of the day or night?
A. Yes, providing we have sent you a confirmation email or text.
Q. Will I be charged extra if my flight is delayed?
A. So far this has never been the case as we allow 1.5 hours waiting time at the airport and also monitor your flight status. After the 1.5 hours we will charge £15 per hour waiting time plus the additional parking charges at the airport. You can avoid or minimise extra costs if you know that your flight will be delayed before boarding and you let us know immediately. We will give the driver your revised collection time if he has not already been dispatched.
Q. What happens if my flight is cancelled?
A. Please let us know at least 3 hours in advance so we can make changes to the booking or cancel the taxicab booking for you.
Q. What happens if I miss my flight?
A. Again, Please let us know at least 3 hours in advance so we can make changes to the booking or cancel the taxicab booking for you.
Q. What happens if my flight is diverted to another airport?
A. Please let us know as soon as you find out so we can make changes to the booking for you.
Q. Where do I meet my driver when I land at the Airport?
A. Your driver will meet you at the exit doors in the arrivals lounge holding a board or tablet with your name and flight number.
Q. What if I cannot locate my driver?
A. The driver will call you on arrival at the airport, please switch your mobile phone 'ON' after the plane has landed, or you can text or call him on his mobile, if all else fails then get in touch with us.
Q. Can I get a receipt?
A. Yes, the drivers carry receipts in their vehicles.
Q. Will the driver take us anywhere we want to go?
A. Yes, but if you have received a quote then the driver will charge you for the extra distance and time. You must inform the driver of the destinations before embarking on the journey.
Q. How will I know my driver?
A. Your driver is the only person who will have your mobile phone number, he will describe his vehicle and his location to you, he will be wearing yellow badge displaying his name and licence number. He will know your agreed fare and have information of your destination.
Q. I've got loads of luggage what do I do?
A. Please let us know of the luggage volume you have, so we can send you the most suitable vehicle.
Q. Is the tip included in the fare?
A. No, the tip is never included in the price of a journey.
Q. How much should I tip the driver?
A. This is left to the passenger's discretion.